![]() ![]() If teachers have Lightspeed open at the same time as other browser-based applications, the teacher’s system will slow down due to the increased network requirements. Lightspeed Filter is the best-in-class solution that protects students from harmful material to ensure their online safety. **When using Lightspeed Classroom, teachers should minimize the number of browser tabs open. If you still have students who are “offline” even after all of the steps listed above, please submit an Incident IQ ticket. Providing engaging lessons will also help keep them on task. Walking around the room is also a great deterrent to students who are not staying on task and/or are always seeking a way to circumvent the monitoring program. Once they submit the request, you may be prompted to approve or deny their request to be added. Go to Class Settings and scroll to the bottom to get the link (Option 2). You will have to invite them with an invite link. *Also, if a student is using their own personal device instead of a district-owned device, they will appear offline. If all else fails, shutdown and restart computer.Re-sync Google Chrome MPS profile if sync is PAUSED.Close personal Chrome profile window (if still open). Clever has raised 43 million from investors including Lightspeed Venture Partners. Make sure Chrome browser is logged into MPS profile and not personal profile. Clever Badge log in Parent/guardian log inDistrict admin log in.Clear Cache and Cookies in Chrome browser, then close browser and re-open.Troubleshooting steps to reconnect properly: We recommend that you click the “Offline” link in the column on the left at the beginning of each class period and verbally instruct those specific students to follow the steps below. Here are a few recommendations if your Lightspeed Classroom shows several students who are "Offline". You are encouraged to work with Lightspeed support to complete Clever integration as described below. Under Settings > User & Group Management > Admin Tools, and click Launch. You can also use Lightspeed's Customer Portal for more support as well. The final step is to add your district’s Clever information in the Lightspeed Filter platform. Please review our Lightspeed Classroom FAQ document if you have concerns or troubles using the program. You will also find more information about Lightspeed Classroom by viewing our MPS Lightspeed Classroom Training Manual. Here's a video explaining how to Setup your Class Schedule in Lightspeed. This is important, because you will not be able to view your students devices in Lightspeed Classroom until the schedule has been set for each class/section. Your rostered sections/classes will appear when you login, but you will need to setup the schedule of the times/days for each class. Please view the Lightspeed Classroom Training video below to learn how to use it. Don't forget to bookmark this link, so it will be easy for you to access later as needed. Teachers that have rostered classes through Infinite Campus will be able to login at using your Office 365 log in or Google login (MPS credentials). ![]()
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